The following information was provided by America Works
Full-time
Brea, CA
RATE OF PAY:
$45,000 - $50,000 DOE with potential bonuses
About Us:
At America Works, we’re committed to empowering individuals receiving disability benefits (SSI/SSDI) as they reenter the workforce through our Ticket to Work program. We have a long history in social services and employment, and we're looking for a passionate and skilled individual to join our team as a Ticket to Work Representative.
Job Overview:
As a Ticket to Work Representative, you’ll play a critical role in guiding clients through their employment journey. You'll manage a caseload of participants, provide direct support, and develop partnerships to create employment opportunities. This position offers a unique chance to make a meaningful difference in people's lives while being part of a supportive and dynamic team.
Key Responsibilities:
Manage Client Caseload: Maintain a caseload of clients, both virtual and onsite, ensuring their continuous progress through the Ticket to Work program. Provide tailored support to help clients overcome barriers to employment. Expected to make inbound and outbound telephone calls
Client Support and Counseling: Serve as the primary point of contact for clients, offering guidance on employment goals, strategies for overcoming obstacles, and navigating the return to work process.
Community and Employment Partnerships: Develop and maintain relationships with community organizations and employers to create opportunities for client placement and support.
Documentation and Reporting: Accurately document client interactions, progress, and outcomes in Salesforce and other systems, ensuring compliance with program requirements.
Training and Certification: Complete and pass the Social Security Administration’s Suitability Process and, if preferred, the CWIC certification to enhance your ability to support clients.
Required Skills and Qualifications:
Bachelor’s Degree in Social Work, Psychology, Rehabilitation Counseling, or a related field.
Experience in social services, particularly in working with individuals with disabilities or those overcoming significant challenges (preferred but not required).
Technical Skills: Proficiency with Microsoft 365; experience with Salesforce is strongly preferred.
Strong Communication: Excellent verbal and written communication skills, with a focus on empathy and client-centered support.
Certification: Ability to complete and pass the Social Security Administration’s Suitability Process. CWIC certification is a plus.
Benefits:
Comprehensive Health Coverage: Medical, Dental, and Vision Insurance.
Generous PTO Package: Includes vacation accrual, sick time, and 9 company holidays.
Retirement Plan: 401K with employer matching after 1 year.
Why Join Us?
This role offers you the opportunity to make a significant impact by helping individuals achieve self-sufficiency and independence through meaningful employment. You’ll be part of a company with a long-standing reputation in social services, surrounded by a team that values collaboration, compassion, and innovation.
How to Apply:
If you’re passionate about helping others and want to be part of a transformative journey for our clients, we encourage you to apply today. To apply and learn more about this open opportunity, email a brief introduction and copy of your resume with the position you are interested in applying for in the title of the email to America Works, Director of Public Affairs: msilverstein@americaworks.com
Note: Candidates interested in applying for these roles should submit online applications and can then send their resume to BusinessSolutions@ocworkforcesolutions.com. For WIOA participant’s interested in applying for these roles, please have their case managers send their resume to BusinessSolutions@ocworkforcesolutions.com upon completion of an online application. The BSU team will send the resume directly to the recruiters.
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.