Area Manager - On-the-Job Training
- businessservices7
- 1 day ago
- 3 min read
To apply please submit interest to your OC Workforce Solutions Center Career Counselor
Location | Education Required | Compensation | Experience Required | # of Openings | Shift Details |
|---|---|---|---|---|---|
Newport Beach and Irvine | See below | $51.92 per hour | See below | 1 | 40-hours per week |
Job Summary:
The Area Manager will play a pivotal role in the day-to-day operations of multiple gelato stores within their geographic scope of responsibility, ensuring exceptional customer service, operational excellence, and profitability. This individual will lead a territory, manage inventory, uphold quality standards, and drive sales, while maintaining compliance with health and safety regulations.
Essential Job Duties:
Manage the Store Managers and their staff to ensure they are operating in compliance of company standards.
Recruit, train, schedule and supervise store staff, fostering a positive work environment and ensuring adequate staffing levels to meet customer demand.
Monitor and maintain inventory levels, proactively ordering supplies to minimize waste and ensure product availability.
Ensure strict adherence to health and safety regulations, implementing proper food handling and storage procedures.
Uphold high standards of product quality, presentation, and consistency through regular inspections and training.
Develop and execute strategies to drive sales, enhance profitability, and capitalize on market trends.
Address customer inquiries, feedback, and complaints promptly and professionally, striving to resolve issues to their satisfaction.
Maintain cleanliness and organization throughout their stores, overseeing cleaning scheduling and sanitation protocols.
Analyze sales data and trends to identify opportunities for growth and improvement, adjusting strategies as needed.
Collaborate with suppliers and vendors to negotiate pricing, manage inventory, and ensure timely delivery of goods.
Periodically audit cash register transactions, aggregate daily sales reports, and oversee banking deposits with accuracy and integrity.
Plan and execute promotional activities and marketing initiatives to attract new customers and retain existing ones.
Work closely with the management team to develop and implement policies, procedures, and operational guidelines.
Determine when to produce specific flavors based on demand analysis, weather conditions, upcoming events, seasonality, demographics, and inventory levels.
Stay informed about industry trends, new products, and best practices to continually enhance the store’s offerings and customer experience.
Train employees on educating customers about food ingredients and potential allergens.
Perform any other duties as assigned by upper management to support to overall success of the stores within their territory.
Requirements/Qualifications:
Bachelor’s degree (or foreign equivalent) in business, finance, business administration, or related field and 1 year of restaurant/food service management experience.
Experience managing and training employees.
Knowledge of inventory control.
Basic computer skills including Microsoft office.
Experience using Point-of-Sale systems.
Experience with Merchandising Tools.
Experience with Customer Relationship Management (CRM) Systems.
Experience with E-commerce Platforms.
Work Experience Skills Developed:
Team Management including managing Store Managers and their staff to ensure operational compliance, training and educating staff, recruiting new staff to ensure adequate staffing levels, scheduling and supervising new staff to foster a positive work environment.
Inventory Management including proactively ordering new supplies, ensuring product availability, collaborating with suppliers to negotiate pricing, and ensure timely delivery of goods.
Operational Management including upholding high product quality, presentation and consistency, ensure strict adherence to health and safety regulations, maintain the cleanliness and organization of the stores.
Sales Management including developing and executing strategies to drive sales and enhance profitability, analyzing sales data and trends to identify opportunities for growth and improvement, and planning and executing promotional activities and marketing initiatives to attract new customers.
Client Management including addressing customer inquiries, feedback and complaints.
Finance Management including auditing cash register transactions, aggregate daily sales reports, and oversee banking deposits.
Policy Management including working with management team to develop and implement policies, procedures and operational guidelines.
Locations:
304 Marine Ave, Newport Beach, CA 92662
4237 Campus Drive, #B164, Irvine, CA 92612
Hours of Operation:
Monday- Friday: 10 AM - 3 PM
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (866) 500-6587. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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