Location | Education Required | Hours | Experience Required | # of Openings | Salary |
|---|---|---|---|---|---|
24672 San Juan Ave # 206, Dana Point, CA 92629 | Some College | 15-30 per week | None | 2 | $17/hour |
*Please note in the event of a permanent placement, the $17/hour rate is not guaranteed.
Job Summary:
The Front Office Assistant will assist with recruiting, hiring, orienting, scheduling, and managing all Healthy at Home field employees. The primary objective is the continual hiring and accurate maintenance of employee/client scheduling.
Essential Job Duties:
Conduct business calls and interactions with proficiency, accuracy, and professionalism.
Provide prompt, if not immediate, responses to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc.
Interact with Elder Services Case Managers, upper management, RNs, and all clinical staff in a professional and courteous manner.
Perform all scheduling functions, logging any change in employee/client schedules into Home Care IT scheduling software. Document all necessary items as “notes” in Home Care IT.
Review and manage all client status changes within the Provider Direct database.
Participate in employee orientation and work through issues with direct field staff.
Responsible for filling every possible case referred to Best of Care by contracting agencies and referral sources in a timely fashion.
Address issues of paperwork, adherence to scheduling, and personnel problems directly with staff.
Multitask at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, and conducting new hire orientations.
Requirements/Qualifications:
Bilingual Spanish required.
Experience in home care preferred but not required.
Knowledge of Microsoft Office applications required.
Multitask at an extremely high level between answering/making phone calls, sending/receiving emails and/or faxes, interviewing employment candidates, and conducting new hire orientations.
Think, communicate, and act clearly and quickly.
Possess advanced writing skills required to compose incident reports, memos, and other written assignments when necessary.
Require intense attention and concentration. Good visual, verbal, and hearing skills.
Possess flexibility and the ability to deal with a wide range of personality types and ages.
Work Experience Skills Developed:
Conduct business calls and provide prompt responses to clients or client referral sources regarding changes in scheduling, availability of staff, problems, cancellations, notifications, etc.
Possess knowledge about HIPAA, ethical/moral standards, client right to privacy, and issues of confidentiality.
Perform all scheduling functions, logging any change in employee/client schedules into Home Care IT scheduling software. Document all necessary items as “notes” in Home Care IT.
Responsible for filling every possible case referred to Best of Care by contracting agencies and referral sources in a timely fashion.
Address issues of paperwork, adherence to scheduling, and personnel problems directly with staff.
Hours of Operation:
Monday – Friday: 8am – 5pm
This opportunity is available to WIOA participants only.
To enroll in the program or inquire about services, please complete the Career Services Interest and Eligibility Assessment by scanning the QR Code or contacting OC Workforce Solutions at (866) 500-6587 or info@ocworkforcesolutions.com.
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
Comments