The following information was provided by Pathways to Hope
RATE OF PAY: $25.00 Hourly
POSITION: As part of Pathways of Hope’s Community Programs Team and in collaboration with Cypress College and NOCE, the College Housing Navigator is responsible for responsible for navigating and identifying permanent housing and helping participants sustain housing. Additionally, this position will screen all participants who are Medical/CalOptima members who are eligible for CalAIM Community Supports that we offer. This position is an integral member of the Program Team and will assist with the service navigation and housing support for participants utilizing a variety of supportive services, including prevention assistance and CalAIM Community Supports assistance. This position will make referrals to partner agencies, track outcomes related to prevention and housing, and assist, as needed, with other immediate supportive services. Additionally, it requires spending considerable time with participants in immediate need and must be able to not only assess the situation, but offer empathy, brainstorm creative alternative solutions and help participants with basic needs.
This position will report directly to the College Program Supervisor and will be part of the Program Department at Pathways of Hope.
Essential Duties and Responsibilities
Works directly with students/participants at either Cypress or NOCE
Provide triage assessment and services to determine appropriate level of care and intervention for students needing housing-related services
Assess housing barriers of individuals and families experiencing homelessness to determine housing and service needs
Provide diversion efforts to support linking student(s)/participant(s) to natural support system
Determine if additional assessment for housing is necessary after diversion intervention is completed
Provide student(s)/participant(s) with housing assessment plans, basic financial literacy, and tools for successful housing identification
Collect student/participant documents and determine eligibility for financial assistance
Track and manage program activities, student/participant data and statistics
Keep accurate records of program activities and assist in the completion of reports
Create schedules and regularly meet with recipient student(s)/participant(s), tracking progress toward goals in detailed case files with charts, progress notes, and outcome evaluation
Implement a trauma-informed, strengths based and harm reduction plan to overcome barriers to obtain and retain housing
Serve as main point of contact for the supportive services related to housing at both Cypress College and NOCE
Ensure communication is maintained between the agency and both Cypress College and NOCE campuses
Represent Pathways of Hope at community meetings and presentations, as needed
Participate in community outreach on and off campus, as needed
Enrolls eligible students/participants who are connected to Medi-Cal/CalOptima Health into the CalAIM Community Supports housing programs, as applicable
Receives external and internal student/participant referrals from CalOptima Health or Health for Housing Orange County (HHOC) Collaborative for members/students/participants needing CalAIM Community Supports assistance
Creates service referrals in CalOptima’s ‘CalOptima Connect’ database system and requests authorization(s) for Community Support(s) on behalf of students/participants
Completes intake with students/participants for CalAIM Community Support program(s)
Provides Housing Navigation and Tenancy support for all eligible and authorized students/participants through CalAIM and completes ongoing activities in ‘CalOptima Connect’ database, ongoing
Helps complete all necessary documentation related to housing needs, including lease agreement
Spends time identifying housing leads and opportunities that match the student/participant needs
In collaboration with the students/participants, helps locate and secure housing
Apply knowledge of residential lease contracts to educate students/participants about their rights and responsibilities
Applies knowledge of relationship building to maintain landlord relations
Provides landlord mediation on behalf of the student/participant, as needed
Serves as an ongoing liaison between property managers and students/participants
Provides direct student/participant support through ongoing case management
Keeps appropriate records and complete all forms in a confidential and professional manner
Provides diversion efforts to support linking student(s)/participant(s) to natural support systems, as necessary
Inputs students/participants into Homeless Management Information System (HMIS) and other databases accurately and in a timely manner, as needed
Enrolls students/participants into the Coordinated Entry System and refers to appropriate community queues, as needed
Connects students/participants to financial support including, but not limited to, security deposits and application fees, motel vouchers, food/basic needs, transportation (bus passes, gas cards), medical linkage, car repairs, miscellaneous fees, etc.
Makes appropriate referrals to the student/participant needs; provide information and referrals for ancillary services
Maintains relationships with existing partners and cultivates partnerships with additional community organizations
Represents Pathways of Hope at community meetings and presentations, as needed
Works with the Development Team to create and document program achievements in the form of success stories and student/participant photographs
Other duties as assigned
Knowledge
Housing Program Models and best practices
Trauma-Informed and Housing First Methods
Harm Reduction Strategies
Motivational Interviewing
Other various counseling methods and conflict resolution techniques founded in strengths-based approach
HUD definition of homelessness, Chronic homelessness, Prevention and Diversion
CalOptima Heath and CalAIM Community Supports
Proficiency in Microsoft Word, Excel, and Outlook
Hunger and homelessness issues affecting Orange County community is preferred
Local housing resources and community-based services
Skills and Abilities
Respond to crisis with the ability to deescalate the situation
Maintain confidentiality regarding participant information
Work with people from diverse economic and socio-cultural backgrounds
Excellent boundary-setting skills
Excellent interpersonal and rapport building skills
Professional communication skills (verbal and written) and intermediate computer skills
Interpret, apply, and explain policies and procedures
Represent the program and agency in a positive manner within the community
Be punctual, organized, and willing to take initiative
Work independently with little or no direction
Problem-solve (identify issues and look for solutions/proactively seek to improve processes)
Prioritize and multi-task in a fast-paced environment
Exceptional organizational, planning, and coordination skills
Establish and maintain effective working relationships with co-workers, volunteers, and other partners
Education and Experience
Bachelor’s degree in human services, Social Work, or a similar major
Previous experience in case management, preferably working with unhoused individuals, families and/or persons in crisis
Proficient in Microsoft Office and case management software including HMIS preferred
Bilingual English/Spanish required
Compensation
This is a full-time position with a compensation of $25.00 per hour. Typical hours would be Monday through Friday, 8:30 am – 5:00 pm with occasional attendance at evening and weekend events required.
Benefits available include health, dental, vision and life insurances, paid time off, a generous paid holidays schedule and a retirement plan enrollment option. As part of its cultural values, Pathways of Hope respects and values work/life balance.
Physical Job Requirements
· Ability to sit for extended periods of time while working at a computer.
· Uses hands and fingers to operate computers and office equipment for up to 8 hours a day
· Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment or operate a car safely.
· Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone
· Lifts up to 20 pounds regularly and up to 50 pounds occasionally.
Exposed to typical office environment conditions and noise levels
Equal Opportunity
Pathways of Hope is an equal opportunity employer. We celebrate diversity and are
committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
403(b)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Mileage reimbursement
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Education:
Bachelor's (Preferred)
Experience:
Case management: 1 year (Required)
Work Location: In person
Note: Candidates interested in applying for these roles should submit online applications and can then send their resume to BusinessSolutions@ocworkforcesolutions.com. For WIOA participants interested in applying for these roles, please have their case managers send their resume to BusinessSolutions@ocworkforcesolutions.com upon completion of an online application. The BSU team will send the resume directly to the recruiters
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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