The following information was provided by Pathways to Hope
RATE OF PAY: $66,560 Annually
POSITION: As part of Pathways of Hope’s Programs Team and in collaboration with Cypress College and NOCE, the Food Programs Manager is responsible for directly overseeing the HUB of Hope Food Pantry Coordinator, the College Food Pantry Coordinators and the College Housing Navigator at both Cypress College and NOCE. Additionally, this position will fill gaps in services for both college food pantry operations, HUB of Hope food pantry operations, and housing navigation services when their direct support staff are out of the office or if there is turnover with any of the college or HUB of Hope positions. This position is integral to the Program Team and will assist with food pantry support at our HUB of Hope, and food pantry and housing support for students/participants at Cypress College and NOCE. This position will track outcomes related to food, prevention, and housing, and assist, as needed, with other immediate supportive services within the college and HUB of Hope programs. Additionally, it requires spending considerable time with its direct staff who will be working directly with students/participants in immediate need and must be able to not only assess the situation, but offer empathy, brainstorm creative alternative solutions and help both staff and students/participants by providing guidance and support.
This position works with our Food and Community programming in collaboration with Cypress College and North Orange Continuing Education (NOCE) in Anaheim, along with our HUB of Hope in Fullerton, and requires a flexible work schedule including some weekend, morning, and evening shifts, as well as reliable transportation to attend partnership meetings and community appointments. This position will be 60% on-site at one of the college food pantries, 20% on-site at the Programs Office, and 20% in the field connecting with community partners and attending community and program meetings.
RESPONSIBILITIES
Responsible for managing and supporting program staff
Conducts weekly supervision with support staff, individually
Responsible for onboarding and training new hires, as necessary
Covers job responsibilities and duties for both college food pantry operations and housing navigation services when staff are out of the office or if there is turnover with any of the college or HUB pantry positions
Responsible for the ongoing professional development of staff
Participates in interviews and supervises program specific interns, as applicable
Meets and communicates regularly with the Senior Director of Programs regarding student/participant challenges and status, staff and facility updates, and ancillary programs
Review applications and check requests for financial assistance for students/participants
Responsible for monthly, quarterly, and annual reports
Responsible for ensuring and maintaining compliance with all college and food programming and its policies and procedures
Helps elicit constructive feedback and creativity to refine service delivery and program operations of the college and food programming, as necessary
Develops and implements outreach strategies to increase program participation and awareness within the community
Coordinates with college administration and faculty to integrate program services into the academic environment
Ensures the safety and cleanliness of the food pantry and other program facilities, adhering to health and safety regulations
Provides crisis intervention and referral services for students/participants in immediate need
Provides one-on-one support and case management for students/participants with complex needs
Participates in professional development opportunities to stay current with best practices in food security, housing services, and student support
Keeps appropriate records and complete all forms in a confidential and professional manner
Reports success stories, progress, and statistics to Supervisor, ongoing
Maintains relationships with existing partners and cultivates partnerships with additional community organizations
Represents Pathways of Hope at community meetings and presentations, as needed
Works with the Development Team to create and document program achievements in the form of success stories and student/participant photographs
May need to work evening and weekends as applicable to college program and agency needs
Other duties as assigned
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REQUIREMENTS
Respond to crisis with the ability to deescalate the situation
Maintain confidentiality regarding participant information
Work with people from diverse economic and socio-cultural backgrounds
Excellent boundary-setting skills
Excellent interpersonal and rapport building skills
Professional communication skills (verbal and written) and intermediate computer skills
Interpret, apply, and explain policies and procedures
Represent the program and agency in a positive manner within the community
Be punctual, organized, and willing to take initiative
Work independently with little or no direction
Problem-solve (identify issues and look for solutions/proactively seek to improve processes)
Prioritize and multi-task in a fast-paced environment
Exceptional organizational, planning, and coordination skills
Establish and maintain effective working relationships with co-workers, volunteers, and other partners
Ability to supervise a team
Experience:
Housing Program Models and best practices
Trauma-Informed and Housing First Methods
Management and supervision strategies and best practices
Harm Reduction Strategies
Motivational Interviewing
Other various counseling methods and conflict resolution techniques founded in strengths-based approach
HUD definition of homelessness, Chronic homelessness, Prevention, and Diversion
CalOptima Heath and CalAIM Community Supports
Proficiency in Microsoft Word, Excel, and Outlook
Hunger and homelessness issues affecting Orange County community is preferred
Local housing resources and community-based services
Benefits:
401(k)
Continuing education credits
Dental insurance
Health insurance
Paid time off
Vision insurance
Education and Experience
Bachelor's degree in human services, social work, or a similar major
Previous experience in case management, preferably working with unhoused individuals, families and/or persons in crisis
Previous experience directly supervising a team of staff is preferred
Proficient in Microsoft Office and case management software including HMIS preferred
Bilingual English/Spanish preferred
Compensation
This is a full-time exempt position with an annual compensation of $66,560. Typical hours would be Monday through Friday, 8:30 am – 5:00 pm with occasional attendance at evening and weekend events required.
Benefits available include health, dental, vision and life insurances, paid time off, a generous paid holidays schedule and a retirement plan enrollment option. As part of its cultural values, Pathways of Hope respects and values work/life balance.
Physical Job Requirements
Ability to sit for extended periods of time while working at a computer.
Uses hands and fingers to operate computers and office equipment for up to 8 hours a day
Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment or operate a car safely.
Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone
Lifts up to 20 pounds regularly and up to 50 pounds occasionally.
Exposed to typical office environment conditions and noise levels
Equal Opportunity
Pathways of Hope is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Shift:
8-hour shift
License/Certification:
Driver's License (Preferred)
Shift availability:
Day Shift (Preferred)
Ability to Commute:
Fullerton, CA (Required)
Ability to Relocate:
Fullerton, CA: Relocate before starting work (Required)
Work Location: In person
TO APPLY: Pathways of Hope Jobs, Employment | Indeed.com
Note: Candidates interested in applying for these roles should submit online applications and can then send their resume to BusinessSolutions@ocworkforcesolutions.com. For WIOA participants interested in applying for these roles, please have their case managers send their resume to BusinessSolutions@ocworkforcesolutions.com upon completion of an online application. The BSU team will send the resume directly to the recruiters
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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