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Pathways of Hope: Foods Program Manager

Updated: Sep 11

The following information was provided by Pathways to Hope


RATE OF PAY: $66,560 Annually


POSITION: As part of Pathways of Hope’s Programs Team and in collaboration with Cypress College and NOCE, the Food Programs Manager is responsible for directly overseeing the HUB of Hope Food Pantry Coordinator, the College Food Pantry Coordinators and the College Housing Navigator at both Cypress College and NOCE. Additionally, this position will fill gaps in services for both college food pantry operations, HUB of Hope food pantry operations, and housing navigation services when their direct support staff are out of the office or if there is turnover with any of the college or HUB of Hope positions. This position is integral to the Program Team and will assist with food pantry support at our HUB of Hope, and food pantry and housing support for students/participants at Cypress College and NOCE. This position will track outcomes related to food, prevention, and housing, and assist, as needed, with other immediate supportive services within the college and HUB of Hope programs. Additionally, it requires spending considerable time with its direct staff who will be working directly with students/participants in immediate need and must be able to not only assess the situation, but offer empathy, brainstorm creative alternative solutions and help both staff and students/participants by providing guidance and support.

This position works with our Food and Community programming in collaboration with Cypress College and North Orange Continuing Education (NOCE) in Anaheim, along with our HUB of Hope in Fullerton, and requires a flexible work schedule including some weekend, morning, and evening shifts, as well as reliable transportation to attend partnership meetings and community appointments. This position will be 60% on-site at one of the college food pantries, 20% on-site at the Programs Office, and 20% in the field connecting with community partners and attending community and program meetings.


RESPONSIBILITIES

  • Responsible for managing and supporting program staff

  • Conducts weekly supervision with support staff, individually

  • Responsible for onboarding and training new hires, as necessary

  • Covers job responsibilities and duties for both college food pantry operations and housing navigation services when staff are out of the office or if there is turnover with any of the college or HUB pantry positions

  • Responsible for the ongoing professional development of staff

  • Participates in interviews and supervises program specific interns, as applicable

  • Meets and communicates regularly with the Senior Director of Programs regarding student/participant challenges and status, staff and facility updates, and ancillary programs

  • Review applications and check requests for financial assistance for students/participants

  • Responsible for monthly, quarterly, and annual reports

  • Responsible for ensuring and maintaining compliance with all college and food programming and its policies and procedures

  • Helps elicit constructive feedback and creativity to refine service delivery and program operations of the college and food programming, as necessary

  • Develops and implements outreach strategies to increase program participation and awareness within the community

  • Coordinates with college administration and faculty to integrate program services into the academic environment

  • Ensures the safety and cleanliness of the food pantry and other program facilities, adhering to health and safety regulations

  • Provides crisis intervention and referral services for students/participants in immediate need

  • Provides one-on-one support and case management for students/participants with complex needs

  • Participates in professional development opportunities to stay current with best practices in food security, housing services, and student support

  • Keeps appropriate records and complete all forms in a confidential and professional manner

  • Reports success stories, progress, and statistics to Supervisor, ongoing

  • Maintains relationships with existing partners and cultivates partnerships with additional community organizations

  • Represents Pathways of Hope at community meetings and presentations, as needed

  • Works with the Development Team to create and document program achievements in the form of success stories and student/participant photographs

  • May need to work evening and weekends as applicable to college program and agency needs

  • Other duties as assigned

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REQUIREMENTS

  • Respond to crisis with the ability to deescalate the situation

  • Maintain confidentiality regarding participant information

  • Work with people from diverse economic and socio-cultural backgrounds

  • Excellent boundary-setting skills

  • Excellent interpersonal and rapport building skills

  • Professional communication skills (verbal and written) and intermediate computer skills

  • Interpret, apply, and explain policies and procedures

  • Represent the program and agency in a positive manner within the community

  • Be punctual, organized, and willing to take initiative

  • Work independently with little or no direction

  • Problem-solve (identify issues and look for solutions/proactively seek to improve processes)

  • Prioritize and multi-task in a fast-paced environment

  • Exceptional organizational, planning, and coordination skills

  • Establish and maintain effective working relationships with co-workers, volunteers, and other partners

  • Ability to supervise a team 


Experience: 

  • Housing Program Models and best practices

  • Trauma-Informed and Housing First Methods

  • Management and supervision strategies and best practices

  • Harm Reduction Strategies

  • Motivational Interviewing

  • Other various counseling methods and conflict resolution techniques founded in strengths-based approach

  • HUD definition of homelessness, Chronic homelessness, Prevention, and Diversion

  • CalOptima Heath and CalAIM Community Supports

  • Proficiency in Microsoft Word, Excel, and Outlook

  • Hunger and homelessness issues affecting Orange County community is preferred

  • Local housing resources and community-based services


Benefits:

  • 401(k)

  • Continuing education credits

  • Dental insurance

  • Health insurance

  • Paid time off

  • Vision insurance


Education and Experience

  • Bachelor's degree in human services, social work, or a similar major

  • Previous experience in case management, preferably working with unhoused individuals, families and/or persons in crisis

  • Previous experience directly supervising a team of staff is preferred

  • Proficient in Microsoft Office and case management software including HMIS preferred

  • Bilingual English/Spanish preferred


Compensation

This is a full-time exempt position with an annual compensation of $66,560. Typical hours would be Monday through Friday, 8:30 am – 5:00 pm with occasional attendance at evening and weekend events required.

Benefits available include health, dental, vision and life insurances, paid time off, a generous paid holidays schedule and a retirement plan enrollment option. As part of its cultural values, Pathways of Hope respects and values work/life balance.


Physical Job Requirements

  • Ability to sit for extended periods of time while working at a computer.

  • Uses hands and fingers to operate computers and office equipment for up to 8 hours a day

  • Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment or operate a car safely.

  • Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone

  • Lifts up to 20 pounds regularly and up to 50 pounds occasionally.

Exposed to typical office environment conditions and noise levels


Equal Opportunity

Pathways of Hope is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Shift:

  • 8-hour shift

License/Certification:

  • Driver's License (Preferred)

Shift availability:

  • Day Shift (Preferred)

Ability to Commute:

  • Fullerton, CA (Required)

Ability to Relocate:

  • Fullerton, CA: Relocate before starting work (Required)

Work Location: In person


TO APPLY: Pathways of Hope Jobs, Employment | Indeed.com


Note: Candidates interested in applying for these roles should submit online applications and can then send their resume to BusinessSolutions@ocworkforcesolutions.com. For WIOA participants interested in applying for these roles, please have their case managers send their resume to BusinessSolutions@ocworkforcesolutions.com upon completion of an online application. The BSU team will send the resume directly to the recruiters







This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.


The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.

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