The following information was provided by Penguin Heating and Air
RATE OF PAY:
POSITION: The Customer Service Representative is responsible for providing attentive, courteous and efficient service to all clients throughout their experience with G&G Construction along with initiate contact with clients and dispatching calls.
RESPONSIBILITIES
Answer all phone calls with enthusiasm utilizing the script requirements.
Everyday cold calls to acquire new business utilizing script requirements.
Encourage clients to follow our social media.
Answer client inquiries about services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages.
Utilize construction software and dispatch workers accordingly.
Answer inquiries from clients about scope of work, maintenance contracts and anything else.
Assist clients with needs.
Be aware of all rates, packages and special promotions.
Be familiar with property management work order systems.
Communicate with clients, coworkers and supervisors.
Obtain all necessary information when taking information and follow the rate-quoting scenario.
Ordering of parts/ possibly inventory of truck supplies.
Ordering and inventory of office supplies.
Fully comprehend and be able to operate all relevant aspects of the construction computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Organize mail for review
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions
Maintain a clean work area.
Anything else deemed necessary by management to obtain sales or manage office/clients
REQUIREMENTS
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and clients in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by clients.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with clients in an attentive, friendly, courteous and service-oriented manner.
Attend all company required meetings and trainings.
Maintain regular attendance in compliance with our Standards.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with our Standards and regulations to encourage safe and efficient operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other construction areas such as sales.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating client needs and closing the sale.
Perform other duties as requested by management.
Education & Experience:
Bilingual
Experience in related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Sales skills preferred
Physical requirements:
Flexible and long hours sometimes required.
Light work - Exerting up to 10 pounds of force occasionally to lift, carry, push, pull or otherwise move objects.
Pleasant phone voice
Fundamental Requirements
Answer all phone calls with enthusiasm utilizing the script requirements.
Everyday cold calls to acquire business utilizing script requirements
Encourage clients to follow our social media
Answer client inquiries about services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages.
Utilize construction software and dispatch workers accordingly
Answer inquiries from clients about scope of work, maintenance contracts and anything else.
Assist clients with needs
Be aware of all rates, packages and special promotions.
Be familiar with property management work order systems
Communication skills with clients, coworkers and supervisors
Obtain all necessary information when taking information and follow the rate-quoting scenario.
Be familiar with construction terminology.
Have knowledge of emergency procedures and assist as needed
Ordering of parts/ possibly inventory of truck supplies
Ordering and inventory of office supplies
Fully comprehend and be able to operate all relevant aspects of the construction computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Organize mail for review
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions
Maintain a clean work area.
Anything else deemed necessary by management to obtain sales or manage office/clients
To apply for this role, please send your resume to
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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