The following information was provided by PSQ Productions:
Description
Looking for a fun winter-time job? Do you love to ice skate? Are you positive, upbeat, hard-working and have a passion for delivering excellent customer service? Join the Winter Fest OC team today!!
PSQ Productions is currently looking for seasonal part-time rink attendant team members. The ice rink positions must provide a high level of customer service in a friendly and professional manner to all guests and participants for the duration of Winter Fest OC from November 22, 2024 - January 5, 2025.
An overall fantastic experience that provides positive memories for all our guests is a very important value to Winter Fest OC!
Job Duties
Experience on an ice rink through working on an ice rink as a marshal or competitive sports such as ice hockey
Maintaining the ice rink throughout the day including sweeping and shoveling ice
Monitor the ice rink during sessions to ensure ice rink rules are being followed and immediately addressing guests in a courteous and professional manner
Responding to ice rink accidents and injuries by assessing the situation, calling the on-site EMS and supervisor
Listening, responding to, and resolving guest inquiries, complaints and compliments in a friendly and professional manner
Responding to guests in person, over the phone and through digital communications such as emails and social media
Maintaining a high level of patience with guests (complaints, lost items, general directions)
Maintaining the cleanliness, comfort, safety, and overall appearance of his/her assigned area
Answering questions about Winter Fest OC and assisting guests with questions, directions, etc.
Interacting with other employees and participants in a friendly and professional manner
Maintaining an up-to-date knowledge of Winter Fest OC regarding promotional days and show times
Providing daily feedback and recommendations on guest concerns so they can be resolved immediately
Requirements
Minimum of two years' experience on an ice rink through working an ice rink or competitive sports such as ice hockey
Minimum of one year of customer service experience preferred
Experience driving a Zamboni a plus, but not required
Excellent communicative skills; the ability to communicate clearly and directly with guests using a positive speaking voice
High school degree or equivalent
Must maintain a professional and inviting appearance
Ability to skate and interact with customers on ice for an 8 to 10 hour shift
Must have the ability to work extended/irregular hours including nights, weekends and holidays, including Christmas Eve, Christmas, New Years Eve and New Years Day
First Aid training and certification is a plus, but not required
Bilingual a plus
PSQ Productions will conduct a background check as part of the selection process
Benefits
Starting pay at $18 per hour, depending on experience
Up to 40 hours per week available
Discounted tickets to our events
Year-round part-time work may be available, based on performance and availability for other projects and events!
Apply: Send resumes directly to businesssolutions@ocworkforcesolutions.com.
For WIOA participants, please have their case managers send the resume to BusinessSolutions@ocworkforcesolutions.com after the online application is completed. The BSU team will then forward the resume directly to the recruiters.
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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