To apply please submit interest to your OC Workforce Solutions Center Career Counselor
Location | Education Required | Compensation | Experience Required | # of Openings | Shift Details |
|---|---|---|---|---|---|
Newport Beach or Irvine | None | $20 per hour | None | 1 per location | 40-hours per week |
The Shift Lead is responsible for providing exceptional customer service by serving delicious gelato to customers while managing the service team in the store. They will also be responsible for producing the gelato served in store.
Essential Job Duties:
Scooping Gelato
Expertly scoop gelato into cups, cones, or containers while ensuring precise portion control and maintaining high presentation standards.
Customer Service
Welcome customers with a friendly demeanor
Provide detailed information about flavors and ingredients
Offer personalized recommendations based on customer preferences
Manage Day-to-Day Operations
Perform opening and closing procedures (including cash reconciliation) when the store manager is not present
Oversee and manage staff and store operations
Handling Payments
Process gelato purchases
Handle cash and card transactions
Issue receipts promptly to customers
Maintaining Cleanliness
Uphold impeccable cleanliness standards in the gelato display case, serving area, and seating areas throughout the shift
Adhere to cleaning protocols to ensure a hygienic environment
Gelato Production
Prepare gelato and sorbet bases by mixing ingredients according to established recipes and proportions
Operate gelato machines and other equipment to churn and freeze gelato mixtures to achieve the desired texture and consistency
Restocking
Monitor gelato inventory levels closely and restock flavors as needed
Upselling
Proactively suggest new flavors, recommend additional toppings or treats, and promote
seasonal specials to maximize sales
Encourage customers to indulge in a second scoop to enhance their gelato experience
Adhering to Food Safety Standards
Strictly adhere to all food safety and sanitation protocols
Team Collaboration
Collaborate effectively with fellow staff members, including gelato makers and cashiers, to ensure seamless operations and deliver exceptional customer service.
Handling Customer Concerns
Address any customer issues or complaints professionally and courteously
Escalate unresolved matters to management for resolution.
Requirements/Qualifications:
Previous experience in a customer service or food service role is preferred but not required.
Must obtain “Manage” Food Safety Certification before start date.
Non-slip shoes and black work pants required.
Leadership skills with the ability to motivate and inspire a team.
Excellent communication and a friendly, outgoing personality.
Detail-oriented with a focus on quality and cleanliness.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Ability to work in a cold environment with noise.
Ability to remain professional and courteous at all times.
Basic math skills for processing transactions and calculating change.
Knowledge of food safety regulations and willingness to adhere to strict hygiene standards.
Flexibility to work evenings, weekends, and holidays as needed.
Skills Developed:
Scooping Gelato
Customer Service
Manage Day-to-Day Operations
Handling Payments
Maintaining Cleanliness
Gelato Production
Restocking
Upselling
Adhering to Food Safety Standards
Team Collaboration
Handling Customer Concerns
Locations:
304 Marine Ave, Newport Beach, CA 92662
4237 Campus Drive, #B164, Irvine, CA 92612
Hours of Operation:
Daily – 11am – 9pm
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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