To apply please submit interest to your OC Workforce Solutions Center Career Counselor
Location | Education Required | Compensation | Experience Required | # of Openings | Shift Details |
|---|---|---|---|---|---|
Newport Beach, CA | None | $28 per hour | Retail/Sales Experience | 1 | 40-hours per week |
The Store Manager is a broad and hands-on role that requires a keen eye for detail, a bright, likeable personality, the ability to lead, and the ability to get the best out of your staff.
Essential Job Duties:
Maintain corporate expectations for store and staff appearance and expectations via the “What We Expect to See” guidelines.
Operations/Local Store Marketing
HR duties as required including onboarding and managing the team.
Train new staff and retrain existing staff as required.
Be responsible for petty cash and money handling including under/overs.
Arrange equipment repairs and maintenance.
Respond to and deal with customer complaints and feedback.
Actively promote the store via local store marketing initiatives (LSM).
Administrative
Access store email address and view/act upon head office correspondence.
Complete cash up sheet and mail to the franchise owner at the latest every Monday.
Complete and email timesheets for the preceding week to the franchise owner every Monday morning.
Complete and email roster including costing for the following week to the franchise owner every Friday.
Carry out banking three times per week (Monday, Wednesday, Friday) or more often as necessary.
Carry out stock county at the end of the week/month and email to the franchise owner within two working days following month end.
Send the franchise owner at the start of every shift to advise of the previous day’s sales and any other information requested.
Management Tasks
Creating complete food orders utilizing food budget forms, par levels, and other food ordering support tools.
Compose a team member schedule utilizing hourly sales reports.
Inventory program usage.
Properly handling angry or disappointed customers.
Setting and turning off the alarm.
Understanding health code standards and how to comply.
Knowing proper maintenance procedure for all equipment.
Knowing how to fill out an incident report.
Completing new hire packets thoroughly.
Knowing portion amounts for menu items.
Team Member Management
Manage the team and give direction.
Train and coach all positions, explain processes and policies to team members.
Build team morale by running competitions within the team, offering praise and coaching where due.
Accounting/POS
Add team members, monitor cash due, check labor, and understand POS, refunds and procedure for when credit cards won’t process.
Understand the process for equipment and operational issues, such as who to contact and how to create a support ticket with POS company.
Keep track of tips.
Complete POS checkout.
Keep up with cash reconciliation log, bank count, and tip sheet. Check stations before team members leave.
Requirements/Qualifications:
A minimum of one year of food service required.
Store Manager qualities and characteristics:
Leadership, excellent stress management, organization and excellent record-keeping, systematic and profitable thinking, efficient time management, and excellent problem-solving.
Positive thinking, good attitude, good communication and social skills, responsibility, consistency, a proactive mindset, and goal-oriented focus.
Passion for and knowledge of the product, motivational ability, and a team member mentality.
Skills Developed:
Maintain corporate expectations for store and staff appearance and expectations via the “What We Expect to See” guidelines.
Operations/Local Store Marketing
Administrative roles
Management roles
Team Member Management roles
Accounting POS roles
To Apply: Participants can communicate their interest to their Case Manager who will submit a referral to the Business Solutions Unit (BSU).
This WIOA Title I financially assisted program or activity is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. If you need special assistance to participate in this program, please call (714) 480-6500. TDD/TTY users, please call the California Relay Service at (800) 735-2922 or 711. Please call 72 hours in advance to allow the OC Workforce Solutions Center to make reasonable arrangements to ensure accessibility to this program.
The views, information, or opinions expressed by the organization(s) mentioned are solely those of the individuals involved and do not necessarily represent those of the County of Orange and its employees.
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